Refund policy

Return and Refund Policy

Last updated: 7th July 2026

Every KAGE wear item is printed specifically for you after you place your order — nothing is pre-made or held in stock. Because of this, our return policy works differently from a typical retail store, and we want to be completely transparent about it upfront so there are no surprises.

1. Return Eligibility

Since each item is custom-produced for your order, we're unable to accept returns for reasons like a change of mind, ordering the wrong size, or simply not liking the fit or design once it arrives. Please check our size chart carefully before ordering.

We do accept returns, replacements, or refunds if your item arrives:

  • Damaged or with a visible manufacturing defect
  • Misprinted (wrong design, incorrect placement, or print quality issue)
  • Incorrect (wrong size, color, or product sent compared to your order)

2. Return Timeframe

You must report any issue within 7 days of the delivery date shown in your tracking. Please email us at clothingninjaorig@gmaill.com with:

  • Your order number
  • A clear photo or short video of the issue
  • A brief description of the problem

Claims reported after this window may not be eligible for a replacement or refund, so please inspect your order as soon as it arrives.

3. Non-Returnable Items

The following are not eligible for return or refund:

  • Items that were correctly fulfilled as ordered (correct design, size, and color) where the customer changed their mind
  • Items that have been worn, washed, or altered
  • Items missing their original tags
  • Sale or clearance items marked as final sale (if applicable)

4. Damaged or Defective Product Handling

If your item arrives damaged, defective, or misprinted:

  1. Email us at clothingninjaorig@gmaill.com within 7 days of delivery with photos and your order number.
  2. We'll review the claim with our production partner, Qikink, to verify the defect.
  3. Once approved, we will send a free replacement (reprint) of your item at no additional cost.
  4. If a replacement isn't possible (e.g. the design or size is no longer available), we'll issue a full refund instead.

5. Exchange Options

Because every item is made to order rather than pulled from inventory, we're generally unable to offer direct exchanges for sizing or design preference. If you've ordered the wrong size, please reach out to clothingninjaorig@gmaill.com— we're happy to discuss options, though a reorder at your cost may be the only route for non-defective sizing issues.

For genuine defects or fulfillment errors, we will always replace the item at no cost to you rather than simply refunding, unless you'd prefer a refund.

6. Refund Process and Timing

Where a refund is approved (instead of a replacement):

  • Refunds are issued to your original payment method (or store credit, if you prefer and it's offered).
  • Please allow [REFUND PROCESSING TIME] for the refund to reflect in your account after we confirm it, depending on your bank or payment provider.
  • COD orders approved for a refund will be processed via [REFUND METHOD FOR COD, e.g. bank transfer/UPI] — we'll request your account details securely by email.

7. Return Shipping Costs

  • For damaged, defective, or incorrect items: KAGE wear covers all costs related to the replacement or return — you will not be charged for reshipping.
  • For non-defect-related returns (where accepted at our discretion): the customer is responsible for return shipping costs, and the item must arrive back to us unworn and with tags intact before a refund or exchange is processed.

8. Questions?

We know made-to-order policies can feel less flexible than "return anything, anytime" stores — that's the trade-off for producing each item fresh rather than sitting on mass inventory. If something's genuinely wrong with your order, we want to make it right. Reach out to us at:

Kagewear Email: clothingninjaorig@gmail.com Phone: 7042315427